1. Shipping Information
We currently ship to addresses within France and select European countries.
Processing Time: 1–2 business days
Delivery Time: 2–6 business days (France), 4–10 days (EU)
Shipping Fee: Free shipping on orders over €50
2. Order Tracking
Once your order is dispatched, a tracking number will be emailed to you. You can track the status through the shipping carrier’s website.
3. Return Policy
You may return products within 14 days of receipt, provided they are:
Unused and in original packaging
With proof of purchase
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
4. Refund Process
Once the returned item is inspected and approved, a refund will be issued to your original payment method within 5–10 business days.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and order details.
6. Contact for Returns
📍 53 RUE RICHARD LENOIR, 75011 PARIS, FRANCE
📧 support@fashnis.shop
📞 +33 7 45 71 86 46